1. Who We Are
HelloDial is a calling service provided by HelloTech Solutions LLC. This Privacy Policy explains what information the HelloDial app collects, how we use it, and the choices you have.
2. Information We Collect
We may collect the following information:
- Account information (name, phone number, email address) and a User ID
- Call-related data (such as call time, duration, destination number, call status and connection logs)
- Top-up and payment history. Card details are entered directly with our payment processor; we do not receive or store your full card number
- Device information and identifiers (such as a device ID and push notification token)
- App diagnostics and usage data (crash logs, performance data, and how the app is used)
3. Your Contacts
If you allow access, HelloDial reads your contacts on your device to show them in the app and help you dial. Your contact list is not uploaded to our servers. A number you call is processed as call-related data.
4. How We Use Information
We use your data to:
- Provide calling and account services
- Authenticate users
- Process top-ups and payments
- Send notifications about your account and calls
- Prevent fraud and misuse
- Improve app performance and reliability
- Measure how well our advertising works
- Provide support and respond to requests
5. Data Sharing and Third-Party Services
We do not sell or rent your personal data. We share data only with service providers that help us operate the app:
- Google Firebase: crash reports, usage analytics, and notifications
- Stripe: payment processing
- Meta: app events such as app installs and top-up purchases, used only to measure our advertising. On iOS, we do not collect your device’s advertising identifier
These services process information in accordance with their own privacy policies.
6. Permissions
HelloDial may request the following permissions:
- Microphone (for voice calls)
- Contacts (to show your contacts in the app)
- Notifications (for account and call alerts)
- Camera (only to scan a payment card when you choose to)
- Internet access (for communication services)
You can turn these permissions off at any time in your device settings.
7. Data Security
We take reasonable steps to protect your data. Sensitive data may be stored securely and encrypted where applicable.
8. Data Retention and Deletion
We keep your information while your account is active. You can delete your account at any time in the app under Settings > Delete Account, or by following the steps on our account deletion page. We permanently delete your account and associated data within 7 days of your request.
9. Your Rights
You may request access to, correction of, or deletion of your data, or contact us for any privacy-related concerns.
10. Contact Us
HelloTech Solutions LLC
If you have any questions, contact us at:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.