Common questions
Tap a question to see the answer.
How do I add calling credit?
Open Settings in the app and choose Recharge. Select an amount and complete the payment. Your balance is shown in the app.
Where can I see calling rates?
Open Settings and choose Rate to see the rate for a destination before you call.
My payment went through but my balance did not change
Check Settings > Recharge History. If the recharge is missing or your balance is still wrong, email us with the date and amount and we will look into it.
A call will not connect or the sound is poor
- Check that you have a working Wi-Fi or mobile data connection.
- Make sure HelloDial is allowed to use the microphone in your device settings.
- Check that you have enough calling credit for the destination.
- Enter the number with its country code.
If the problem continues, email us with the number you called and the time of the call.
I cannot sign in to my account
Make sure your phone number is entered with the correct country code. If you still cannot sign in, email us from your registered email address and include your registered phone number.
How do I delete my account?
See the steps on the account deletion page.
Contact Us
Need more help? Send us an email and our support team will assist you. Including your registered phone number helps us find your account.
Privacy
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